Neon Terra ("we", "us", or "our") is committed to protecting the privacy of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website hosted on Wix.com.

For the purposes of the UK General Data Protection Regulation (UK GDPR), Neon Terra is the Data Controller of your personal information.

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1. Personal Information We Collect

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Identity Data: Name, surname.

• Contact Data: Billing address, shipping address, email address, and phone number.

• Payment Data: Payment card details (Note: We do not store your full credit card numbers. Transactions are processed securely by third-party payment processors like Wix Payments, Stripe, or PayPal).

• Order Information: Details about the neon signs or wooden maps you have purchased.

 

2. How We Use Your Personal Information

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

• Communicate with you regarding your order or design proofs for custom neon signs.

• Screen our orders for potential risk or fraud.

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

3. Sharing Your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• Wix: Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products to you.

• Shipping Providers: We share your name, address, and phone number with courier services (such as Royal Mail, DHL, FedEx, etc.) solely for the purpose of delivering your order.

• Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

4. Data Retention

 

When you place an order through the Site, we will maintain your Order Information for our records for a period of 6 years (as required by UK tax laws for accounting purposes) unless and until you ask us to delete this information.

 

5. Your Rights (UK GDPR)

 

If you are a resident of the United Kingdom or the EEA, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal information we hold about you.

• Right to Rectification: You can ask us to correct your personal information if it is inaccurate.

• Right to Erasure: You can ask us to delete your personal information (also known as the "Right to be Forgotten"), subject to certain legal exceptions (e.g., tax records).

• Right to Restrict Processing: You can ask us to stop using your information in certain ways.

To exercise any of these rights, please contact us at support@neonterra.com.

 

6. Cookies

 

Our website uses cookies to improve your browsing experience and the functionality of our store.

• Essential Cookies: Necessary for the operation of the website (e.g., keeping items in your cart).

• Analytics Cookies: Help us understand how customers use our site so we can improve it.

You can control and manage cookies in your browser settings. Please note that removing or blocking cookies can impact your user experience and some parts of our website may no longer be fully accessible.

 

7. Changes to This Policy

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

8. Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details below:

 

Neon Terra: 71-75 SHELTON STREET, COVENT GARDEN, LONDON, UNITED KINGDOM WC2H 9JQ

Email: support@neonterra.com